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Referral Program

Lucaso Decor India Private LimitedReferral Program Policy

How referrals are made, reviewed and rewarded, and how we respect the permission and privacy of the people you introduce to Lucaso.

  • CompanyLucaso Decor India Private Limited
  • Applies ToReferral Program
  • RewardsUnder Program Terms
  • RelatedPrivacy Policy & Terms
  • ContactInfo@lucaso.in

Contents

10 Sections. Jump to Any One.

  1. 01Purpose & Scope
  2. 02Who Can Refer
  3. 03What Can Be Referred
  4. 04Making a Referral
  5. 05Review & Acceptance
  6. 06Existing & Duplicate Enquiries
  7. 07Referral Rewards
  8. 08Privacy & Consent
  9. 09Responsibilities
  10. 10Contact

Questions about this policy? Info@lucaso.in · +91 88745 37453

This Referral Program Policy explains how the Lucaso Referral Program works for anyone who introduces a potential customer to Lucaso Decor India Private Limited ("Lucaso", "we", "our", "us"). It should be read together with the Referral Program page, our Privacy Policy and our Terms & Conditions. The applicable reward, eligibility conditions and payment process are communicated under the Referral Program terms. Submitting a referral does not guarantee a reward or confirm eligibility.

01

Purpose & Scope

What this policy covers and who it applies to

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The Lucaso Referral Program is for anyone who knows a potential customer with a furniture or interior-product requirement. You make the introduction with their permission. Our team connects with them to understand their needs, discuss suitable options and take the enquiry forward.

1.1 Related Programs

  • The Channel Partner Program is a separate program for industry professionals seeking an ongoing association through professional client leads;
  • Franchise opportunities are handled through the separate Business Partner Program;
  • This policy applies only to the Referral Program.
02

Who Can Refer

Anyone with a relevant connection

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Anyone can refer. You do not need to be an existing Lucaso customer or an industry professional, and you do not need a showroom, a professional network or a previous purchase from Lucaso. For example:

  • Friends and family;
  • Neighbours and community members;
  • Colleagues and acquaintances;
  • Existing Lucaso customers;
  • Anyone who knows an interested buyer.

The person being referred should have a relevant requirement and should agree to be contacted.

03

What Can Be Referred

Products and requirements

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A referral can relate to any of the following:

  • Modular kitchens;
  • Wardrobes;
  • Furniture;
  • Doors and windows;
  • Railings;
  • Décor and interior products.

A referral can be useful when someone is preparing to move into a newly purchased home, renovating or replacing their kitchen, planning wardrobes or better storage, buying furniture, exploring doors, windows or railings, adding décor, or comparing options for an interior project. The person should have expressed a genuine interest in discussing their requirement.

Product availability and serviceability depend on the requirement and location. A referrer can submit a specific requirement, and Lucaso confirms whether the enquiry can be serviced.

04

Making a Referral

Permission first, then the details

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4.1 Permission

Before submitting a referral, let the person know that Lucaso may contact them about their requirement, and obtain their permission before sharing their details.

4.2 What to Share

Share your contact information, the contact details of the person you are referring, and a brief description of what they need. The referral form asks for:

Your DetailsPerson Being Referred
Full nameFull name
Mobile / WhatsApp numberMobile number
CityProject city / location
Email address (optional)Your relationship with them; product category required; brief requirement description
—Expected purchase timeline, approximate budget and preferred contact time (all optional)

4.3 Confirmations

When submitting a referral, the referrer confirms that the person named has agreed to have their details shared with Lucaso and to be contacted about this requirement, and agrees to the Referral Program Policy and acknowledges the Privacy Policy.

Please share confirmed information rather than assumptions about the customer’s plans. A budget or purchase timeline can help, but you do not need to know every detail before making an introduction.

05

Review & Acceptance

How referrals are reviewed

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  • Lucaso reviews each introduction and checks whether the referral is eligible, including whether it is an existing or duplicate enquiry;
  • Each referral is reviewed individually, and separate introductions can be submitted for different people;
  • Acceptance of a referral is determined by Lucaso under this policy and the Referral Program terms;
  • Submitting a name or phone number does not automatically qualify for a reward or establish eligibility.

Your role starts with the introduction. You do not need to prepare a quotation, explain technical specifications, convince the person to place an order, or manage the sale. Lucaso discusses products, specifications and quotations with the customer.

06

Existing & Duplicate Enquiries

What happens if the person is already known to Lucaso

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6.1 Existing Enquiries

If the person has already contacted Lucaso, the enquiry may not qualify as a new referral. Acceptance and reward eligibility are determined under this policy.

6.2 Duplicate Introductions

If two people refer the same customer, duplicate introductions are handled according to the program’s attribution rules. Submitting a referral does not automatically establish eligibility.

07

Referral Rewards

How rewards are determined

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Lucaso values introductions that connect it with genuine customer requirements. The applicable reward, eligibility conditions and payment process are communicated under the Referral Program terms, and these should be clear before you rely on a potential reward.

7.1 What Determines Eligibility

  • Acceptance of the referral by Lucaso;
  • Whether the customer is a new, eligible enquiry;
  • Attribution of the resulting order to your introduction;
  • Fulfilment of the applicable order and payment conditions;
  • Submission of any required payment documentation;
  • Compliance with the program’s cancellation and refund provisions.

7.2 Payment

Payment follows the agreed qualifying conditions, documentation requirements and payment schedule. Cancellation or a refund request by the customer may affect reward eligibility, and this policy governs how this is handled.

No fixed reward amount or percentage is promised on the Referral Program page or in this policy. Do not assume a fixed amount or percentage. Eligible successful referrals may qualify for a reward under the applicable program terms.

08

Privacy & Consent

Respecting the person you refer

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  • The person’s permission comes first: let them know Lucaso may contact them before you submit their details;
  • Share only the information needed for the enquiry;
  • Lucaso’s team discusses product options, prices and timelines directly with the person, and any updates shared with you respect their privacy;
  • Only appropriate referral updates may be shared with the referrer. Customer conversations, personal information and order details remain subject to privacy considerations;
  • Lucaso handles personal information in line with its Privacy Policy.

A referral is an introduction, not a commitment to purchase.

09

Responsibilities

What each party does

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9.1 The Referrer

  • Obtains the person’s permission before sharing their details;
  • Shares accurate, confirmed information;
  • Does not make pricing, specification, availability or timeline commitments on behalf of Lucaso.

9.2 Lucaso

  • Reviews the introduction and checks eligibility;
  • Contacts the person to understand their requirements;
  • Discusses suitable products, specifications, quotations and timelines with the customer;
  • Processes any applicable reward according to the program terms.

Referral Program

Know Someone Planning Their Space?

Make an introduction with their permission, and our team takes it from there. Submitting a referral does not guarantee a reward or confirm eligibility.

View the Program Email Us +91 88745 37453