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Channel Partner Program

Lucaso Decor India Private LimitedChannel Partner Policy

How leads are submitted, reviewed and credited, how partner benefits are determined, and what we expect from every professional who introduces clients to Lucaso.

  • CompanyLucaso Decor India Private Limited
  • Applies ToChannel Partner Program
  • Commercial TermsAgreed in Writing
  • RelatedPrivacy Policy & Terms
  • ContactInfo@lucaso.in

Contents

10 Sections. Jump to Any One.

  1. 01Purpose & Scope
  2. 02Eligibility & Application
  3. 03Qualified Leads
  4. 04Lead Acceptance & Attribution
  5. 05Partner Benefits & Payments
  6. 06Roles & Responsibilities
  7. 07Customer Communication
  8. 08Privacy & Client Consent
  9. 09Resources & Coordination
  10. 10Contact

Questions about this policy? Info@lucaso.in · +91 88745 37453

This Channel Partner Policy explains how the Lucaso Channel Partner Program operates for professionals who introduce client requirements to Lucaso Decor India Private Limited ("Lucaso", "we", "our", "us"). It should be read together with the Channel Partner Program page, our Privacy Policy and our Terms & Conditions. Commercial terms for each partner are agreed in writing, and applicable benefits follow those written terms.

01

Purpose & Scope

What this policy covers and who it applies to

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The Channel Partner Program is a professional association for people who generate relevant client leads through their work in architecture, engineering, interior design, real estate and related fields. This policy sets out how leads are submitted, reviewed and accepted, how partner benefits are handled, and what we expect from partners.

1.1 Related Programs

  • The Referral Program is a separate program that allows any individual to introduce a potential customer;
  • Franchise opportunities are handled through the separate Business Partner Program;
  • This policy applies only to the Channel Partner Program.

1.2 No Showroom or Inventory

A showroom or product inventory is not part of the Channel Partner role. A partner’s primary contribution is identifying and introducing relevant client requirements.

02

Eligibility & Application

Who can apply and what an application means

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The following professionals can submit an application:

  • Architects;
  • Civil engineers and site engineers;
  • Interior designers;
  • Real estate agents and consultants;
  • Property and facility managers;
  • Brokers and real estate managers;
  • Builders and contractors.

2.1 Application and Appointment

Applications are made through the Channel Partner application form. Our team reviews the details submitted and contacts the applicant to discuss the association. Submitting an application does not confirm appointment. Participation and commercial terms are subject to review and mutual agreement.

2.2 Onboarding

Once an applicant is approved, they complete the agreed documentation and are introduced to the process for working with Lucaso, including product scope, lead submission, communication and the applicable commercial terms.

03

Qualified Leads

What a good lead looks like and what to include

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A qualified lead is a potential customer who has a relevant requirement and is open to discussing it with Lucaso. When sharing a lead, partners should include as much confirmed information as is available:

  • Customer name and contact details;
  • Project city and location;
  • Required product categories;
  • Project stage;
  • Approximate budget, if known;
  • Expected purchase timeline;
  • Preferred contact time;
  • The partner’s relationship with the client;
  • Relevant drawings or requirement notes, where available.

3.1 Accuracy

Partners should share confirmed information rather than assumptions about a client’s plans.

Obtain the client’s permission before sharing their contact information or project documents.

04

Lead Acceptance & Attribution

How leads are reviewed, accepted and credited

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4.1 Review and Acceptance

Lucaso reviews each lead submitted. Each lead is reviewed for suitability, and acceptance of a lead is determined by Lucaso under the applicable terms. Lead submission alone does not guarantee acceptance.

4.2 Attribution

Attribution of partner-generated business is recorded and governed by the written terms agreed with the partner.

4.3 Existing and Duplicate Enquiries

Where a client has already contacted Lucaso, or where the same client is introduced more than once, the enquiry is handled according to the applicable lead acceptance and attribution terms.

4.4 Location and Servicing

Partners may introduce clients from any city by sharing the project location and product requirement. Lucaso confirms whether the enquiry can be serviced.

05

Partner Benefits & Payments

How commercial benefits are determined

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Your contribution to generating relevant business opportunities should be clearly recorded and understood. During onboarding, the following are discussed and confirmed:

  • Lead acceptance and eligibility;
  • Attribution of partner-generated business;
  • Treatment of existing or duplicate enquiries;
  • Applicable commission or incentive arrangements;
  • Conditions that qualify a transaction for payment;
  • Payment schedules and required documentation;
  • Treatment of revised, cancelled or refunded orders.

Applicable benefits follow the written terms agreed with the partner. No fixed commission rate or incentive is stated on the Channel Partner Program page or in this policy.

Lead submission alone does not guarantee a commission or incentive. Commercial benefits depend on eligibility and the agreed qualifying conditions.

06

Roles & Responsibilities

What the partner brings and what Lucaso takes forward

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6.1 The Partner

  • Relevant client connections;
  • An understanding of the project and its stage;
  • Available information about requirements and preferences;
  • An introduction made with the client’s permission;
  • Professional coordination where needed.

6.2 Lucaso

  • Review and acceptance of the submitted lead;
  • Product and requirement discussions;
  • Available options, specifications and quotations;
  • Order processing when the customer proceeds;
  • Delivery, installation and service coordination within the agreed order scope.

A partner is not required to close the sale. Lucaso takes forward product discussions and quotations, and the partner’s involvement in client coordination can be agreed based on the requirement.

07

Customer Communication

Accuracy, expectations and the partner’s reputation

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A professional recommendation carries trust. Lucaso values accurate information, realistic expectations and clear responsibilities throughout the customer journey.

  • Product specifications, pricing, timelines and commitments should be confirmed by Lucaso before they are communicated to a client as final;
  • Client communication should respect the partner’s role and any professional responsibilities associated with the partner’s work;
  • The communication process and the updates that can be shared about submitted leads are agreed during onboarding, subject to customer privacy and the information available.
08

Privacy & Client Consent

Protecting the personal information of clients

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Before submitting a lead, a partner must let the client know that Lucaso may contact them about their requirement, and must obtain their permission before sharing contact information or project documents.

  • Share only the information needed for the enquiry;
  • Customer conversations, personal information and order details remain subject to privacy considerations;
  • Lucaso handles personal information in line with its Privacy Policy.
09

Resources & Coordination

Support available to partners

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During onboarding, Lucaso discusses the information and support available for the association, such as:

  • Product understanding: which Lucaso categories are relevant to your clients and what information is needed to begin a discussion;
  • Catalogues and specifications: how to access available product literature, finish options and specifications;
  • Requirement sharing: an agreed method for submitting client enquiries, drawings, measurements or project notes;
  • Quotation coordination: how product scope and specifications are clarified before a quotation is prepared;
  • Lead communication: the contact process and the updates that can be shared about submitted leads;
  • Service coordination: the route for order-related queries and after-sales concerns within the applicable scope.

Available resources and support are subject to the agreed partnership arrangement.

Channel Partner Program

Questions About Partnering with Lucaso?

Our team will walk you through the program before you apply. Submitting an application does not confirm appointment, and participation is subject to review and mutual agreement.

View the Program Email Us +91 88745 37453