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India's Strongest Warranty

Our WarrantyPromise to You

At Lucaso, we stand behind every product we make — unconditionally. Our industry-leading 10-Year Warranty is not a marketing promise. It is a legal commitment we take seriously, and we back it with every delivery.

  • Structural Warranty10 Years — All Products
  • Finish WarrantyUp to 5 Years by Finish Type
  • Hardware Warranty10 Years — German Hardware
  • Claim ResponseWithin 7 Working Days
  • Warranty Claimswarranty@lucaso.in

Contents

10 Sections. Jump to Any One.

  1. 01General Warranty Coverage
  2. 02Modular Kitchens
  3. 03Designer Furniture
  4. 04Luxury Pods
  5. 05Doors & Windows
  6. 06Luxury Railings
  7. 07Warranty Exclusions
  8. 08How to Make a Warranty Claim
  9. 09Warranty FAQs
  10. 10Contact for Warranty Support

Warranty claims & queries: Info@lucaso.in · +91 88745 37453

The Lucaso Warranty

Four Pillars of Our 10-Year Promise

  • 10Year Structural Warranty

    Frame & Structure

    All cabinet frames, structural joints, door frames, railing posts, and pod structures are covered for a full decade.

    India's Strongest Structural Coverage

  • 10Year Hardware Warranty

    Hinges & Hardware

    Hettich & Häfele hinges, channels, multi-point locks, and all hardware covered for 10 years under normal use.

    German-Engineered Precision

  • 5Year Finish Warranty

    Surface & Finish

    Acrylic, lacquer, PET, PVD, and powder-coat finishes covered against peeling, delamination, and discolouration.

    Covers All Premium Finishes

  • 7Day Claim Response

    After-Sales Service

    Every valid warranty claim acknowledged within 7 working days, with a resolution plan within 14 working days.

    Dedicated Service Team

At a Glance

Your Coverage, in Numbers.

  • 10 YrStructural Warranty
  • 10 YrHardware Coverage
  • 5 YrFinish Warranty
  • 7 DaysClaim Response
  • 146Quality Checks
  • 6Product Categories
  • FreeInspection Visit

This Warranty Policy governs all warranties provided by Lucaso Decor India Private Limited ("Lucaso") on its products and services. All warranties commence from the date of installation completion as confirmed in the Lucaso Completion Certificate signed by the Client. This policy forms part of the Agreement between Lucaso and the Client alongside the Terms & Conditions.

01

General Warranty Coverage

What all Lucaso products are covered for

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All products manufactured and installed by Lucaso Decor India Private Limited carry the following baseline warranty coverage:

Coverage TypeDurationWhat It Covers
Structural Warranty10 YearsFrame integrity, joints, structural failures, panel delamination or warping under normal indoor conditions
Hardware Warranty10 YearsHinges, drawer channels, multi-point locks, handles, and all Hettich / Häfele fittings under normal use
Finish Warranty3–5 Years (by type)Peeling, cracking, significant discolouration, and delamination of factory-applied surface finishes
Glass Warranty10 YearsStructural integrity of toughened glass panels — excludes impact damage
Waterproofing Warranty5 YearsInternal waterproofing of kitchen carcasses and wet-area products against moisture ingress under normal conditions

1.1 Finish Warranty by Product Type

Finish TypeWarranty Duration
High-Gloss Acrylic, Matte Acrylic5 Years
PET / Membrane Finish5 Years
Lacquer (Interior)5 Years
UV High Gloss5 Years
Powder Coat (Interior)5 Years
Powder Coat (Exterior / Outdoor)3 Years
PVD Gold / Rose Gold5 Years
Antique Bronze / Brass Lacquer3 Years
Natural Wood Oil Finish2 Years (annual re-oiling required by Client)
Hand-Applied Lacquer (Bespoke)3 Years

1.2 Warranty Commencement

All warranty periods commence from the date of Installation Completion, which is the date the Client signs the Lucaso Completion Certificate. If the Client delays signing the Completion Certificate without reasonable cause, warranty commencement will be deemed to be the date Lucaso notified completion.

Keep your Lucaso Order Confirmation, Invoice, and Completion Certificate safely — these documents will be required when making a warranty claim. Digital copies emailed by Lucaso are also accepted.

02

Modular Kitchens

Specific warranty terms for kitchen products

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  • Cabinet Carcass

    10-Year Warranty

    BWR marine plywood and MDF carcasses against warping, swelling, and joint failure.

  • Shutter Panels

    5-Year Finish + 10-Year Structure

    Structural integrity 10 years; finish warranty per Section 1.1.

  • Hardware

    10-Year Warranty

    All Hettich/Häfele hinges, channels, and fittings under normal residential kitchen use.

  • Waterproofing

    5-Year Warranty

    Internal waterproofing and edge sealing against moisture under normal kitchen conditions.

  • Countertops

    3-Year Warranty

    Quartz and stone countertops against manufacturing defects. Excludes chips from impact or improper use.

  • Accessories

    Per Manufacturer

    Pull-out baskets, carousels, and accessories carry the respective manufacturer's warranty (typically 1–3 years).

Kitchen warranty applies to standard residential indoor use only. Products installed in commercial kitchens, hotels, or high-frequency use environments carry a 3-year structural warranty. Please inform Lucaso at time of Order if the kitchen is for commercial use.

03

Designer Furniture

Specific warranty terms for furniture products

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ComponentWarrantyCoverage Detail
Solid Wood Frame (Teak / Sheesham)10 YearsStructural integrity, joint failure, cracking under normal indoor conditions
Engineered Wood & Plywood Core10 YearsWarping, delamination, and swelling under indoor conditions with normal humidity
Upholstery Fabric & Leather2 YearsStitching failure and manufacturer defects; excludes wear, stains, and pet damage
Foam & Cushioning3 YearsLoss of resilience exceeding 20% under normal domestic use
Lacquer & Paint Finish3–5 YearsPer Section 1.1 — peeling, cracking, and significant discolouration
Marble & Stone Tops2 YearsManufacturing defects and installation-related cracking; excludes impact damage
Hardware (Locks, Handles)5 YearsMechanical failure under normal use
Kids Furniture — Safety Components5 YearsAll safety-critical joints, edges, and locking mechanisms
04

Luxury Pods

Comprehensive pod system warranty coverage

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Lucaso Luxury Pods carry our most comprehensive warranty, covering not only structure and finish but also the integrated systems that make each pod a complete environment.

System / ComponentWarrantyCoverage Detail
Pod Structure & Frame10 YearsFull structural integrity including wall panels, floor, ceiling, and frame connections
Acoustic Panels & Insulation10 YearsAcoustic performance and panel integrity; STC rating maintained within ±5dB
Thermal Insulation10 YearsThermal resistance and insulation integrity
HVAC / Climate System2 Years (Unit) + 10 Yr (Installation)HVAC unit carries manufacturer warranty; Lucaso covers installation and commissioning for 10 years
Smart Lighting System2 YearsLED drivers, control panels, and wiring under normal use
Biometric Access System2 YearsHardware and firmware; excludes battery replacement
Electrical Wiring & Points5 YearsAll installed wiring, sockets, and switches
Interior Finishes & FurnishingsPer Section 1.1Applies same finish warranties as standard product range
Glass Panels (if applicable)10 YearsStructural integrity only; excludes impact damage

Smart technology components (app systems, voice control integrations, third-party devices) carry their respective manufacturer warranties. Lucaso provides 1 year of commissioning support for all smart integrations.

05

Doors & Windows

Warranty for all door and window systems

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ProductComponentWarranty
Designer DoorsStructural frame and panel10 Years
Lacquer / painted finish5 Years
Hardware (hinges, locks)5 Years
Teak Wood DoorsSolid teak structure10 Years
Oil / lacquer finish2–3 Years
Hardware5 Years
UPVC Doors & WindowsUPVC profile structure10 Years
Double-glazed unit (seal)5 Years
Multi-point locking hardware10 Years
Weatherseals and gaskets3 Years

Door and window warranties apply to products installed by Lucaso's certified installation teams. Products installed by third parties are not covered under Lucaso's warranty even if manufactured by Lucaso.

06

Luxury Railings

Structural and finish warranty for all railing types

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Railing TypeStructuralFinishHardware
Stainless Steel (304-Grade)10 Years5 Years (mirror/satin polish)10 Years
Frameless Glass10 YearsN/A (glass)10 Years (fittings)
Wrought Iron10 Years5 Years (powder coat interior)10 Years
Solid Wood (Teak/Sheesham)10 Years2–3 Years (per finish type)5 Years
MS Powder-Coated (Interior)10 Years5 Years10 Years
MS Powder-Coated (Exterior)10 Years3 Years5 Years
Brass & PVD Gold10 Years5 Years (PVD coating)10 Years
Antique Bronze10 Years3 Years10 Years

All railing warranties cover structural failure, post-movement, and fixing loosening under normal residential or light commercial use. Pool-side and coastal installations may carry reduced finish warranties due to saltwater and chemical exposure — consult your Lucaso representative at time of Order.

07

Warranty Exclusions

What is not covered under the Lucaso Warranty

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The Lucaso Warranty does not cover damage or defects arising from the following causes. Please read carefully to understand the scope of coverage.

7.1 Physical Damage & Misuse

  • Damage caused by accidents, physical impact, scratches, dents, or chips;
  • Damage from improper, negligent, or abusive use;
  • Damage caused by sharp objects, abrasive cleaners, or inappropriate cleaning chemicals;
  • Scratches and marks from everyday use that are cosmetic in nature.

7.2 Environmental & Water Damage

  • Damage caused by flooding, water logging, or any water ingress beyond normal indoor conditions;
  • Damage caused by prolonged exposure to direct sunlight causing fading or bleaching;
  • Damage caused by extreme temperature changes, fire, or heat sources placed directly on surfaces;
  • Outdoor products exposed to conditions beyond their specified design parameters (e.g., saltwater corrosion at coastal locations beyond warranty specifications).

7.3 Third-Party Modifications

  • Damage caused by modifications, repairs, or alterations made by any person other than an authorised Lucaso service technician;
  • Damage caused by improper installation of third-party appliances, fixtures, or fittings into Lucaso products;
  • Products where the original installation has been dismantled and reinstalled elsewhere.

7.4 Normal Wear & Maintenance

  • Normal wear and tear over time, including fading of natural wood oils and minor surface weathering;
  • Failure of natural wood oil finishes where the Client has not followed the recommended annual re-oiling schedule;
  • Battery replacement for biometric locks, remotes, and smart devices;
  • Consumable items such as gaskets, weatherseals, and foam that naturally degrade over time.

7.5 Consequential Losses

  • Any indirect, consequential, or financial losses arising from a product defect, including but not limited to food spoilage, loss of income, or cost of alternative accommodation;
  • Any third-party costs incurred without prior written approval from Lucaso.

If you are unsure whether a specific issue is covered, contact us before attempting any repair. Attempting repairs before a Lucaso inspection may void the warranty for that component.

08

How to Make a Warranty Claim

Step-by-step guide to raising and resolving a claim

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Raising a warranty claim with Lucaso is straightforward. Follow these four steps:

  1. Contact Us

    Email Info@lucaso.in or call +91 88745 37453 with your Order number and issue description.

  2. Send Evidence

    Provide clear photographs or video of the defect. Include the Order number, invoice, and installation date.

  3. Inspection Visit

    A Lucaso service technician will visit your site within 7 working days to inspect the claim — completely free.

  4. Resolution

    A resolution plan (repair, replacement, or settlement) is provided within 14 working days of inspection.

8.1 What to Include in Your Claim

  • Your full name and contact number;
  • Lucaso Order number or Invoice number;
  • Installation completion date;
  • Description of the defect or issue;
  • Clear photographs or video of the affected area;
  • Address of the installation.

8.2 Claim Resolution Process

StageLucaso ActionTimeline
Claim receivedAcknowledgement sent to ClientWithin 2 working days
Inspection scheduledSite visit arrangedWithin 7 working days
Claim assessedValid / Not valid determination communicatedWithin 7 working days of inspection
Resolution planRepair, replacement, or alternative resolution proposedWithin 14 working days of inspection
Remediation workApproved repair or replacement carried outAs agreed with Client

8.3 Invalid Claims

If a warranty claim is assessed as invalid (i.e., the issue falls within the exclusions in Section 7), Lucaso will communicate the reason in writing. The Client may request a review by escalating to the Lucaso management team within 14 days. Any inspection visit for a claim determined to be outside warranty coverage may be charged at our standard service call rate.

Do not attempt to repair any defect before a Lucaso inspection. Unauthorised repairs — even minor ones — may void the warranty for the affected component.

09

Warranty FAQs

Most common questions about our warranty

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Is the warranty transferable if I sell my home?

The Lucaso warranty is non-transferable. It applies only to the original Client at the original installation address. If a home is sold, the warranty does not transfer to the new owner. We recommend mentioning your Lucaso installation to buyers as a home value feature, but warranty service will only be provided to the account holder named in the original Order.

Does the warranty cover all states of India?

Yes. Lucaso's warranty service is honoured across all cities where Lucaso operates service teams. For installations in cities outside our current service footprint, we will arrange for an authorised service partner or coordinate a solution with you at no additional cost.

What if a product is discontinued by the time I make a claim?

If the exact product or component is discontinued, Lucaso will provide the closest available equivalent of equal or greater quality at no cost to the Client. In rare cases where no equivalent exists, a fair monetary settlement based on pro-rated product value will be offered.

Does the warranty cover accidental damage?

No. The Lucaso warranty covers manufacturing defects, material failures, and workmanship issues only. Accidental damage (drops, impacts, scratches from objects, pet damage, etc.) is not covered. We recommend checking your home insurance policy, as many policies cover such accidental damage to fixtures and fittings.

Will I be charged for warranty visits?

Inspection visits for valid warranty claims are completely free of charge. If a claim is assessed as invalid (outside warranty scope), a service visit charge may apply. We will notify you before charging for any visit.

Does cleaning with a steam cleaner affect the warranty?

Yes — use of steam cleaners, pressure washers, or any high-heat/high-moisture cleaning method on Lucaso products will void the finish warranty for affected components. Please follow the care and maintenance guide provided at installation.

What is the care and maintenance requirement for natural wood products?

Natural wood products with oil finishes require annual re-oiling with the recommended wood oil to maintain the finish warranty. Lucaso provides a care guide for all natural wood products at handover. Failure to maintain the recommended schedule will result in the finish warranty for that component being voided.

10

Contact for Warranty Support

How to reach our after-sales team

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Our dedicated after-sales and warranty team is available to assist you with any product concerns, maintenance advice, or warranty claims:

Contact MethodDetailsBest For
EmailInfo@lucaso.inWritten claims, photo submissions, formal requests
Phone+91 88745 37453Urgent issues, quick queries
WhatsApp+91 88745 37453Photos, videos, and quick communication
Websitelucaso.in/contactGeneral enquiries and consultation booking

Service Hours

DayHours
Monday – Saturday9:00 AM – 7:00 PM IST
Sunday10:00 AM – 4:00 PM IST (enquiries only)
National HolidaysClosed — email monitored for urgent matters

When contacting us for a warranty matter, please always include your Order Number (found on your invoice or Completion Certificate) to ensure fastest possible service.

This Warranty Policy was last reviewed and approved by the management of Lucaso Decor India Private Limited. It is effective from 1st January 2025 and supersedes all previous warranty documents. All warranties are subject to the full Terms & Conditions of Lucaso Decor India Private Limited.

We Stand Behind Every Product

Have a Warranty Claim or Need Support?

Our after-sales team is here to help. Reach out with your Order number and we'll have a technician with you within 7 working days — completely free for valid warranty claims.

Submit a Claim +91 88745 37453